Last updated: 20 September 2026. This privacy policy explains how Studio Matter Ltd uses personal information when you visit studiomatter.design, contact us, or discuss or receive our services.
Studio Matter Ltd is responsible for the personal information described in this notice. This notice covers visitors to studiomatter.design and people who contact us about our industrial design and product development services. For privacy questions or requests, email hello@studiomatter.design or write to Studio Matter, Plus X Innovation, The Future Works, Slough, SL1 1FQ.
When you contact us, including through our website enquiry form, we receive the information you choose to provide. This may include your name, email address, company, project stage, the areas you need help with, indicative project budget and timeline, project details, professional information and our subsequent correspondence. Please avoid sending sensitive personal information that is unnecessary for your enquiry. Our website hosting and any enabled third-party services may also process technical information such as IP addresses, browser details and the pages requested.
We use enquiry and business-contact information to respond to you, discuss potential projects, manage our business relationships and operate our consultancy. We generally rely on our legitimate interests in communicating with prospective clients, clients and partners and running our business. Where you personally enter into a contract with us, we may process information to take steps at your request before entering into that contract or to perform it. We also process information where necessary to meet legal obligations. Optional website tracking and other non-essential cookies or similar technologies are used only on the basis of consent where consent is required.
The website is hosted by Webflow. We use Consent Pro to manage cookie and tracking preferences and Google Tag Manager to manage website tags. Essential technologies needed for the website and consent controls may operate without optional consent. Analytics, marketing and personalisation technologies are disabled unless you choose to allow the relevant category. You can accept all optional technologies, reject them, choose individual categories, and change your choice later using the Manage Consent Preferences control. The preferences panel provides the current categories and details of detected services and their purposes.
People working for Studio Matter may access information where needed to handle an enquiry, manage a business relationship or deliver our services. Our website and website enquiry form are provided through Webflow, which may process and store form submissions on our behalf. We also use service providers that support our website, consent management, email, customer relationship management, business records and IT systems. These include Webflow for website hosting and form processing and Consent Pro for consent management; Google services are used for tag management and may process information where relevant tags are enabled. We may also share information with professional advisers, insurers, payment providers or public authorities where necessary for professional advice, legal obligations, fraud prevention or legal claims.
Some of our service providers may process personal information outside the UK. Where personal information is transferred internationally, we use an applicable lawful transfer mechanism, such as UK adequacy regulations or contractual safeguards including the UK International Data Transfer Agreement or UK Addendum to approved Standard Contractual Clauses, as appropriate. You can contact us if you would like more information about the safeguards relevant to your information.
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected and for any applicable legal, tax, accounting or claims requirements. Website enquiry submissions and other prospect records are reviewed when a discussion is no longer active and deleted or minimised when there is no continuing business or legal need. Client, project and financial records may be retained for up to seven years after the relevant relationship or transaction where this is needed for accounting, tax or legal purposes. Consent and preference records are kept for as long as reasonably necessary to operate your choices and demonstrate compliance. Individual cookies and similar technologies may have shorter lifetimes, shown where available in the consent preferences.
Depending on the circumstances, you can ask to access or correct your personal information, request deletion or restriction, and receive certain information in a portable format. Where processing relies on consent, you can withdraw it without affecting the lawfulness of earlier processing. Contact hello@studiomatter.design to exercise your rights. Providing enquiry information is voluntary, but we may be unable to respond or discuss a project without the relevant details.
You can object to processing based on legitimate interests for reasons relating to your situation. You can object to direct marketing at any time. Email hello@studiomatter.design with your request.
Please contact hello@studiomatter.design if you have concerns about how we handle your information. You can also complain to the Information Commissioner’s Office, the UK data protection regulator, at ico.org.uk/make-a-complaint. You do not have to contact us first.
We may update this notice when our website, services or information-handling practices change. We will post the current version on this page and update the date at the top.
